The person behind Wiesync

Why I work part-time

I work evenings and weekends because that is when most people can be home for a repair or have time to approve a design. Shops that open those slots usually charge one and a half to two times for them, and I charge the same as any other hour.

I cannot do same-day walk-in work. I give you a date and I keep it.

Hours, replies and turnaround

I do the hands-on work in the evenings and on weekends, but you can message me any time and I reply to messages during the day as well.

• Repairs: typically 2 to 5 days.
• Mugs and printing: 3 to 5 days from proof approval.
• Invitations and websites: 7 to 10 days, longer for the bigger packages.

Urgent work is possible. A same-day job you ask me to jump the queue for, work after 21:00, or a public holiday carries a 50% premium, and I tell you that before I start.

Where I work

Paarl and 40 km around: Wellington, Klapmuts, Simondium, the Franschhoek edge, and Stellenbosch by arrangement.

There is no walk-in shop. Drop-off and collection in Paarl are arranged per job, and I send you the address when we set a time. Beyond 40 km I work remotely, anywhere in the country.

How I work

1. You describe the job and I ask for anything that is missing.
2. Devices get an intake form and photos at drop-off, so there is no argument later about a scratch that was already there.
3. You get a written quote before any work starts. On repairs that follows the R200 diagnostic, which comes off the price if you go ahead.
4. I back up before I reinstall or wipe anything.
5. Nothing is printed before you approve the proof in writing.
6. You pay on collection, or on the deposit terms for made-to-order work.
7. Labour carries a 30-day workmanship warranty.

What I am not

• Not a walk-in shop, and not a same-day service.
• Not a managed IT provider. No 24/7 support, no service level agreements.
• Not a board-level repairer. Soldering work on motherboards gets referred out.
• Not a data recovery lab. If a drive is clicking or not detected, it needs a clean room, and I refer it on for free.
• Not a bulk promotional printer. Maximum print size is A3+, and a run of a thousand branded pens is not something I can do.
• Not a team. When this site says "I", it means one person.

Your privacy and your files

I access only the files a job needs, I ask for that in writing at drop-off, I offer a backup before anything is wiped, and I keep no copies once the work is done. Remote sessions are attended and end when you close them.

The full detail, including what the quote form on this site does with your details and where they go, is on the privacy and terms page.